Privacy Policy

1. Introduction

At Stara Jewels, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Contact information (name, email address, phone number, shipping and billing address)
• Account information (username, password)
• Payment information (credit card details, banking information)
• Purchase history and preferences
• Communications with us (including customer service inquiries)
• Order-related information (replacement requests, warranty claims)

Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Device information
• Browsing patterns and website usage
• Referring website or source

3. How We Collect Information

We collect information through:

• Direct interactions (when you create an account, make a purchase, or contact us)
• Order management (including replacement requests and customer service interactions)
• Automated technologies (cookies, web beacons, pixels)
• Third-party sources (payment processors, social media platforms, analytics providers)

4. How We Use Your Information

We may use your information for the following purposes:

• Process and fulfill your orders
• Create and manage your account
• Handle replacement requests and warranty claims
• Provide customer service and support
• Send transactional emails (order confirmations, shipping updates, replacement status)
• Send marketing communications (if you've opted in)
• Improve our website, products, and services
• Analyze usage patterns and trends
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Functional cookies: Remember your preferences and settings
• Analytical cookies: Collect information about how you use our website
• Marketing cookies: Track your browsing habits to deliver targeted advertising

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We may share your information with:

• Service providers: Payment processors, shipping companies (including our delivery partner Delhivery), and cloud service providers
• Business partners: Marketing partners and affiliates
• Admin team: For processing replacement requests, warranty claims, and customer service
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Data minimization practices
• Secure handling of replacement request documentation and images

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain:

• Account information for as long as your account is active
• Transaction data for tax and accounting purposes
• Customer service communications for quality assurance
• Replacement request documentation for warranty and quality control purposes
• Order history for customer service and business analytics

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence.

We ensure that appropriate safeguards are in place to protect your personal information when transferring it internationally, in compliance with applicable data protection laws.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as of the date it is posted on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: